CHECK 01Know Which Balance You Are Viewing
IM777 might show separate balances for purchased credits, rewards, or app event-specific values. Head to the balance detail rather than assuming every number can be used in the same place.
Review if a balance expires or follows a usage priority. If two values are available, the app might select one automatically when an item is confirmed.
- Review any expiry date.
- Review usage priority.
- Write down restricted categories.
- Go through the balance label.
CHECK 02Take a moment to take a moment to review the Item Before Confirming
Head to the item detail and review name, quantity, price, profile, and any recurring behavior. A small page can make two similar options look identical.
Don't rush through a confirmation because a timer or animation is running. Return to the previous page if the confirmed amount is not clear.
- Review quantity and confirmed price.
- Look for recurring terms.
- Stop if the total changes.
- Verify the precise item.
CHECK 03Review Activity Log After the Purchase
Allow time for the outcome page, then match the new balance with the activity record. A pending line means the app has recorded the request but has not finalized it.
Steer clear of tapping the purchase button again while the first record is pending. Retain the reference and allow the displayed update timeframe.
- Compare balance and activity log.
- Recognize a pending state.
- Don't submit a duplicate.
- Keep a copy of the confirmation.
CHECK 04Report Missing or Incorrect Credits
First refresh the profile page and verify the transaction belongs to the same profile. Then match the item, price, reference, and confirmed state.
If the numbers still disagree, send the IM777 help team the masked profile reference, time, activity log line, and expected balance. Never include a password or single-use code.
- Use the transaction reference.
- Show the before-and-after balance.
- Keep secret credentials out.
- Look over the signed-in profile.
