CHECK 01Start With Scope and Eligibility
Identify who the offer is meant for: new profiles, invited users, a membership level, a region, or profiles that have completed verification.
Look for one-profile, one-mobile device, or household restrictions. Those requirements can matter even when every other step is completed correctly.
- Review region and age instructions.
- Notice invitation requirements.
- Review duplicate-profile restrictions.
- Go through the eligible-profile definition.
CHECK 02Find the Needed Action
Separate activation from the qualifying activity. Tapping join might start tracking, while a named game, app event, or profile action completes the requirement.
Read any minimum, maximum, excluded category, or sequence. An action that looks similar might not count if it is outside the listed feature.
- Use the named app feature.
- Review minimum and maximum values.
- Notice excluded categories.
- Activate before acting.
CHECK 03Write Down Every Relevant Date
An offer can have separate times for activation, activity completion, reward credit, and reward use. Record the full date and timezone rather than guessing from “ends soon.”
If progress depends on a confirmed app event outcome, allow that outcome to settle before treating the profile entry as late.
- Record the completion window.
- Look over the crediting timeframe.
- Keep a copy of the usage expiry.
- Write down the activation closing time.
CHECK 04Handle Updates and Disputes
Latest terms can be clarified or changed through an IM777 notice. Keep a copy of the version that applied when you activated, while still reading later notices for operational updates.
For a mismatch, match the terms with activation, activity activity log, progress, and confirmed credit. Send those pieces together rather than arguing from the banner alone.
- Read official change notices.
- Compare every stage.
- Submit evidence in one case.
- Retain the dated terms page.
